The Love Audit

The Love Audit is different to your average customer satisfaction survey. We talk to representative samples of your typical customers to get quantitative data, but we also review your brand's sentiment among the hecklers, fans and crowd members, who are already talking about your brand to get their opinions on how you can do more to make your customers love you. Issues covered include:

• How likely they would be to recommend your brand to a friend
• Sentiment
• The user experience
• What your competitors are doing
• Customer satisfaction
• Mystery shopper experiences
• Exit surveys