Archive for September, 2008

25 Top Marketing and Social Media Blogs

Thursday, September 4th, 2008

Here’s a list of 25 top marketing and social media blogs. It comes from a guy called Mack who makes lists of blogs every now and then based on how many people subscribe to them. It’s by no means definitive, but there are some gems in here. Have a browse if you’re bored or looking for inspiration.

  1. Duct Tape Marketing
  2. Church of the Customer
  3. CopyBlogger
  4. Search Engine Guide
  5. Chris Brogan
  6. Influential Marketing
  7. Logic + Emotion
  8. Converstations
  9. Drew’s Marketing Minute
  10. The Viral Garden
  11. Experience Curve
  12. Conversation Agent
  13. Techipedia
  14. The Social Media Marketing Blog
  15. Emergence Marketing
  16. The Social Customer Manifesto
  17. Techno Marketer
  18. Social Media Explorer
  19. Movie Marketing Madness
  20. Daily Fix
  21. Customers Rock!
  22. Shotgun Marketing
  23. Biz Solutions Plus
  24. Resonance Partnership Blog
  25. MediaPhyter

Car Wash Marketing

Wednesday, September 3rd, 2008

Star Café Wash is designed to make washing your car an affordable leisure experience that can be enjoyed by the whole family.”

For fuck’s sake.

I’d love to start my own car wash chain and do things a little bit differently. Australia is screaming out for it. Star Cafe Wash look like they’re doing a good job, but they’ve been hijacked by corporate mumbo-jumboness. You can take your affordabe leisure experiences and your range of car sprucing solutions and shove them up your vacuum hose. There are plenty of ways to clean a car cheaply (ie. doing it yourself), but looking at the clientele of my local establishment, I’m guessing that people are prepared to pay a premium to keep their hands dry; the cheapest car wash does not neccessarily win. Nationwide water usage restrictions make the marketplace even more attractive.

My car wash shall have the following marketing strategy:

  • The price of a wash shall be determined by the chance of rain
  • The price of a wash shall go up on Saturday mornings and down on Monday afternoons
  • Loyalty rewards shall be handsome
  • Local schools/charities/sporting groups shall be given a washing booth every Saturday morning to raise money for their cause. My chain shall help with promotion and take a cut.
  • The process shall be friendly to the environment and broadcast loudly as such.
  • Food shall be interesting and good.
  • Coffee shall be amazing.
  • Wireless Internet will be fast and free.
  • Staff shall be well-paid and their flamboyance awarded by customer poll.
  • Announcements shall be made over a PA system when cars are ready and they shall be be made with exceptional wit.
  • Every 10th customer shall receive a free wash right then and there.
  • Attractive females shall wash cars late on Friday nights.
  • Those who refer friends shall be rewarded.
  • Children shall be amused.
  • Customers phones shall receive SMS messages only when their car is ready. Never with promotions, unless customers really REALLY want to hear about them.
  • Promotions that customers really want to hear about shall be developed and implemented.
  • Cars shall be loved.

Should Your Company Twitter?

Tuesday, September 2nd, 2008

Twitter is a free social networking and micro-blogging service that allows users to send and read short text updates (otherwise known as tweets) about what they’re thinking or doing. Its been around for a while (a couple of years is a long while in Internetland) and all the ‘cool’ companies are doing it.

Is it a fad? Is it going to last? Will we look back in a few years time and laugh about how in 2008 everyone just HAD to have a company Twitter and realise in hindsight how pointless it all was? I’m guessing yes (at least partly), but smarter people than me can help you make a more enlightened decision; read Jeremiah Owyang’s rundown on Twitter if you’re after a succinct overview.

There’s no doubt that engaging with your customers is the best way to build profitable relationships, but if you’re after a help centre, check out Get Satisfaction instead, because Twitter really isn’t designed as a company-wide customer service tool.

On the other hand, if you have intelligent, web-savvy employees, putting their Twitter feeds on the company website is a great idea, it gives customers and clients a unique insight into the day-to-day lives of the people who help them. I think more CEOs should do it and I’m fascinated by Barack Obama’s Twitter feed, although he uses it more as an events alert system than an insight into his thought process.

There’s no right or wrong answer to the question of company twittering, but like anything, if you do it half-arsed, or don’t do it right, you’ll look stupid. If you reckon it’s worth a shot, have a go, but keep in mind the whole world will be watching. Know what you want to achieve first and check out plenty of other company Tweets to see who is doing it well and who isn’t.

How to Decide What to Blog About

Monday, September 1st, 2008

If you’re interested in marketing or economics (or blogging) and you haven’t read Chris Anderson’s The Long Tail, do it as soon as you can. It’s a brilliant book which explains that although a few market leaders account for the majority of sales in pretty much any industry, in any sales graph there is a ‘long tail’ of less popular items which don’t sell anywhere near as many as the most popular, but when you add them all up together, it still makes up for a lot of sales. For example, in the music business the number one album of the week might sell 100,000 copies, whilst ‘Pipe Organ Classics’ and 100,000 other obscure albums might only sell 1 copy each. If you have a store in a shopping mall (or even a warehouse near an airport) you don’t have enough space to stock 100,000 albums, but if your retail space is a website, you can afford to do that because there are no restrictions on what you can put on the shelves.

A typical ‘long tail’ sales graph might look something like this:

The Long Tail

I could have grabbed that graphic from any number of websites which discuss long-tail theory, but I didn’t need to, because it’s actually the graph of popularity of articles in this blog. The most-popular one is about how mobile phone networks powered by Australian telecommunications provider Optus went down for a day. It racked-up a huge amound of hits on that particular day and has been largely ignored since (much like a cheesy hit song: think Crazy Frog Ringtone, if you even remember what that is). The least-popular article is a little thought-piece I wrote last week about imagining if every product you bought came with a photo of the factory worker who made it. I really like that piece, but nobody else seemed to (think art-school poetry, if you’ve ever read any).

But the major hits and the massive misses aren’t the key to success or failure in any business (or any blog). Scoring one big hit is down to a lot of luck and even in pop music, there’s no longer any tried and true recipe to make it happen. The most popular articles (and products) over time are ones your core audience connects with, blogs about and tells their friends about. Here at Zakazukha Zoo, the most popular articles over time are a post about how to promote your company in Wikipedia, and a couple of different case-studies with practical examples of real-life applications of online marketing strategy.

Whilst it’s fun to write little thought pieces, and it’s tempting to jump on the band wagon and yap about the most popular topic of the day, neither of those is the best strategy for building long-term relationships with readers. If you’re trying to decide what to blog about, follow these rules:

  1. Have a list somewhere of things you want to blog about, don’t rely on just coming up with something insightful every day. Unless you’re The Buddha, you won’t.
  2. Ask your audience what they want to read about.
  3. Keep an eye on your most popular articles and follow suit.
  4. Don’t just follow the bandwagon, if you want respect (and readers), be a leader.
  5. Whinging can be fun and it’s good to get things off your chest, but before you hit the publish button, ask yourself whether your motivation is really to make the blog world a better place.
  6. If you treat your blog like a soapbox, your readers will expect suds.
  7. Before you write anything, ask yourself ‘would I still write this even if I knew no-one was listening?’
  8. If you wouldn’t be proud of it in ten years time, don’t write it.
  9. If you don’t want your grandchildren to read it, don’t write it.
  10. If you don’t want your mother to read it, don’t write it.
  11. Check you’re speling and grammar if you want people to take you seriously.
  12. Don’t blog when you’re angry.
  13. Every blog post is a job interview.
  14. Think about what people who disagree with your point of view will say, because they will.
  15. Anything you say will end up somewhere on that long tail graph, but aim for the left.
  16. You don’t have to blog.