« My Top Ten Songs of All Time
What’s on my bookshelf at the moment »

NAB’s Saccharine Customer Service

No complaints from me, but hands up if you think they’re trying so hard it ends up looking templated and insincere?

—

Dear Matthew,

Hi, I’d like to introduce myself. My name is Sourabh and I’m going to look after your enquiry today.

Thank you so much for writing to me here at nab. First of all, I would like to apologise for the delayed response and would like to thank you for your patience in resolving your situation.

I have carefully read your e-mail and from my understanding, you would like to have a replacement card for your Visa Debit Card as your previous got damaged.

I am so glad your e-mail reached to me because I’m an expert here at nab and can definitely help you with this today.

As per your request, I have today ordered you a replacement card for yourVisa Debit Card number 4902 XXXX XXXX XXXX.

Your mailing address on file is recorded as:

PO BOX XXX
SOUTHPORT QLD 4215

I wish to advise that your current PIN will not change as a result.

Your replacement debit card is expected to arrive within 5 - 7 business days.

Matthew, I hope I have helped with your enquiry and that you are happy with my personalised service to you. Wishing you a fantastic day.

By the way, if you would ever like to talk with one of my colleagues directly, please feel free to call us on 13 22 65 or internationally on +61 3 8641 9083 between 8:00am and 8:00pm (AEST) Monday to Friday.

Your Sincerely

Sourabh Dua
Your E-Mail Specialist Team

Tags:

This entry was posted on Tuesday, June 2nd, 2009 at 7:19 pm and is filed under Randomness. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “NAB’s Saccharine Customer Service”

    1. Andrew McMillen

      June 2nd, 2009 at 10:02 pm

      #

      My hand’s in the air. But would you prefer a short, blunt email with the facts, or this over-sincere effort?

    2. Paul Baiguerra

      June 3rd, 2009 at 11:30 am

      #

      It’s even weirder when you get OS call centres on the phone who have been trained to say ‘you’re welcome’ every time you say thank you or a version thereof (thanks, thanks for that). It can be a fun game to see how many times you can make them say ‘you’re welcome’ during the call.
      Especially if you slip the thank-you in the middle of them talking and they stop to say ‘you’re welcome’.

      Like the email, it becomes meaningless.



Leave a Reply