Comments on: NAB’s Saccharine Customer Service http://www.dpdialogue.com.au/zakazukhazoo/nabs-saccharine-customer-service/ A Social Media Marketing Blog Wed, 08 Sep 2010 02:18:36 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Paul Baiguerra http://www.dpdialogue.com.au/zakazukhazoo/nabs-saccharine-customer-service/comment-page-1/#comment-867 Paul Baiguerra Wed, 03 Jun 2009 00:30:54 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1322#comment-867 It's even weirder when you get OS call centres on the phone who have been trained to say 'you're welcome' every time you say thank you or a version thereof (thanks, thanks for that). It can be a fun game to see how many times you can make them say 'you're welcome' during the call. Especially if you slip the thank-you in the middle of them talking and they stop to say 'you're welcome'. Like the email, it becomes meaningless. It’s even weirder when you get OS call centres on the phone who have been trained to say ‘you’re welcome’ every time you say thank you or a version thereof (thanks, thanks for that). It can be a fun game to see how many times you can make them say ‘you’re welcome’ during the call.
Especially if you slip the thank-you in the middle of them talking and they stop to say ‘you’re welcome’.

Like the email, it becomes meaningless.

]]> By: Andrew McMillen http://www.dpdialogue.com.au/zakazukhazoo/nabs-saccharine-customer-service/comment-page-1/#comment-866 Andrew McMillen Tue, 02 Jun 2009 11:02:48 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1322#comment-866 My hand's in the air. But would you prefer a short, blunt email with the facts, or this over-sincere effort? My hand’s in the air. But would you prefer a short, blunt email with the facts, or this over-sincere effort?

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