Comments on: Rivers - Getting Customer Service Right http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/ A Social Media Marketing Blog Wed, 08 Sep 2010 02:16:48 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Matt Granfield http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-842 Matt Granfield Wed, 29 Apr 2009 07:28:29 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-842 The male person responsible for this blog expressed agreement. The male person responsible for this blog expressed agreement.

]]> By: Bones http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-841 Bones Wed, 29 Apr 2009 01:26:36 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-841 Yer yer totally. It's funny what difference a couple of words makes to humanise these these and it's a mystery why more companies don't see it. They get caught up in biz speak, which is almost as bad as cop speak- "the um accused personnel um were located by a civilian um with their eye sight somewhere between eighteen hundred an eighteen hundred and five hours". Maybe not as bad then. Yer yer totally. It’s funny what difference a couple of words makes to humanise these these and it’s a mystery why more companies don’t see it. They get caught up in biz speak, which is almost as bad as cop speak- “the um accused personnel um were located by a civilian um with their eye sight somewhere between eighteen hundred an eighteen hundred and five hours”. Maybe not as bad then.

]]> By: Isaac http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-840 Isaac Wed, 29 Apr 2009 00:01:25 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-840 The lack of perfection is probably a little endearing. You'd rather get that sort of flawed but homespun response than a smooth, perfectly engineered robo-reply, I'm guessing. The lack of perfection is probably a little endearing. You’d rather get that sort of flawed but homespun response than a smooth, perfectly engineered robo-reply, I’m guessing.

]]> By: Bones http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-838 Bones Tue, 28 Apr 2009 10:17:55 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-838 damn the iphone. First time I've looked on blogs on it and couldn't really read everything. kept moving the screen around and all I could see was spelling mistakes and weird turns of phrase of the two sentences I could read. I read it now and it looks fine, really bizarre. technology. can't live with it. damn the iphone. First time I’ve looked on blogs on it and couldn’t really read everything. kept moving the screen around and all I could see was spelling mistakes and weird turns of phrase of the two sentences I could read. I read it now and it looks fine, really bizarre. technology. can’t live with it.

]]> By: Matt Granfield http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-836 Matt Granfield Tue, 28 Apr 2009 00:17:55 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-836 Actually bones, I think it looks like it was written by a manager who gave a shit. And, no offence to Rivers or anyone who does shop there, I did quite clearly say in the first paragraph "I’m not a customer by the way, just thought I’d make that disclaimer". Actually bones, I think it looks like it was written by a manager who gave a shit.

And, no offence to Rivers or anyone who does shop there, I did quite clearly say in the first paragraph “I’m not a customer by the way, just thought I’d make that disclaimer”.

]]> By: Bones http://www.dpdialogue.com.au/zakazukhazoo/rivers-getting-customer-service-right/comment-page-1/#comment-835 Bones Mon, 27 Apr 2009 11:27:18 +0000 http://www.dpdialogue.com.au/zakazukhazoo/?p=1298#comment-835 Looks like it was writen by a work experience kid or a ESL robot. You've also outed yourself as shopping at rivers. That equals great shame in victoria I swear Looks like it was writen by a work experience kid or a ESL robot. You’ve also outed yourself as shopping at rivers. That equals great shame in victoria I swear

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